Customer Relationships
Ask a Favor
My team often hears me say that everyone is responsible for maintaining customer relationships, and thus sales. We are a mid-sized company, and we take pride in our commitment to…
Customer Relationships
Word Choice Matters
We’ve all been on the receiving end of written communication that can be interpreted as condescending, making us feel disrespected. Often, the communication intensifies the original problem, the opposite of…
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Beyond Breakfast
Sometime ago, shortly after I read a book by Peter Drucker, I wrote a post about company culture. One of the most powerful quotes I took from that read was, “Culture…
Customer Relationships
Design to Match the Market
One of the best things about a long-term customer relationship is the opportunity to grow, change and adapt with them. We’ve been building with the Target team for more 3…
Customer Relationships
Together, We Got It Done
We are in the “final approach” stage of a year-long project that’s set to open before Thanksgiving. It’s fairly substantial, high-profile and covers about 20 acres. As we all know,…
Customer Relationships
Another Trip Around the World…Las Vegas
Earlier this week, I was in Las Vegas for the 2022 ICSC conference. I’ve heard this referred to as the ”Super Bowl” of retail. It’s certainly the premiere retail conference…
Customer Relationships
Listen Up
Talking about yourself, or in our case, speaking up to promote your business, is easy. Stepping back and listening is much more difficult. To me, there is a delicate balance between…
Customer Relationships
These Two Years
For the last couple of years, building and maintaining relationships has been harder than I have ever seen in my career. Zoom, along with its video conference first cousins, has…
Customer Relationships
Call Me…
At a Phoenix CenterBuild Conference many years ago, I heard something that has resonated with me ever since. “Success is about finding the right customers and keeping them.” One of…
Customer Relationships
I’m Curious…
There are two ways to look at networking functions: A box to check, or an opportunity. Since you are there anyway, the “opportunity” option seems to make more sense. I’m…